Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202324 | Scottish Prison Service | staff treatment | Some upheld, recommendations | August 2013 |
| 201202329 | Inverclyde Council | other | Some upheld, recommendations | August 2013 |
| 201202334 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | August 2013 |
| 201202445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2013 |
| 201202584 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201202627 | Forth Valley NHS Board | policy/administration | Upheld, recommendations | August 2013 |
| 201202635 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, recommendations | August 2013 |
| 201202654 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | August 2013 |
| 201202855 | Directorate for Planning and Environmental Appeals | handling of application (complaints by opponent) | Not upheld, no recommendations | August 2013 |
| 201203030 | Business Stream | communication / consultation | Upheld, recommendations | August 2013 |