Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206966 | The Highland Council | Child protection | Some upheld, recommendations | April 2024 |
| 202209846 | Western Isles NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202209883 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202210170 | West Dunbartonshire Council | Repairs and maintenance | Resolved, no recommendations | April 2024 |
| 202300501 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2024 |
| 202302342 | West Whitlawburn Housing Co-operative Ltd | Applications / allocations / transfers / exchanges | Not upheld, no recommendations | April 2024 |
| 202103292 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202104243 | Midlothian Council | Policy / administration | Some upheld, recommendations | March 2024 |
| 202104785 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202104888 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Hygiene / cleanliness / infection control | Upheld, recommendations | March 2024 |