Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202004443 | North Lanarkshire Council | School Transport | Not upheld, no recommendations | November 2023 |
| 202008175 | Fife Council | Policy / administration | Not upheld, no recommendations | November 2023 |
| 202008323 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2023 |
| 202101726 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |
| 202102710 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |
| 202102766 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202103225 | Glasgow City Health and Social Care Partnership | Carer's assessments | Upheld, recommendations | November 2023 |
| 202103246 | Western Isles NHS Board | Policy / administration | Upheld, recommendations | November 2023 |
| 202103732 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202106450 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |