Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202108962 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108990 | Aberdeenshire Council | Child services and family support | Upheld, recommendations | July 2023 |
| 202109163 | Aberdeenshire Council | Secondary School | Some upheld, no recommendations | July 2023 |
| 202110238 | South Lanarkshire Council | Repairs and maintenance | Some upheld, recommendations | July 2023 |
| 202110464 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202111128 | The City of Edinburgh Council | Council Tax | Upheld, recommendations | July 2023 |
| 202111811 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202112026 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202203211 | Borders NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | July 2023 |
| 202007141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |