Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202006731 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202006744 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202008878 | Lothian NHS Board - Acute Division | Nurses / nursing care | Some upheld, recommendations | May 2023 |
| 202008887 | Aberdeenshire Council | Complaints handling | Not upheld, no recommendations | May 2023 |
| 202100607 | A Medical Practice in the Western Isles NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202101028 | West Lothian Council | Handling of application (complaints by applicants) | Some upheld, recommendations | May 2023 |
| 202101272 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202102429 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202103075 | Castlehill Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202103737 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |