Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202004419 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2022 |
| 202005040 | Scottish Environment Protection Agency | Policy / administration | Upheld, recommendations | November 2022 |
| 202005809 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | November 2022 |
| 202007052 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202009025 | North Ayrshire Health and Social Care Partnership | Child services and family support | Upheld, recommendations | November 2022 |
| 202101174 | West Lothian Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | November 2022 |
| 202101586 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Some upheld, recommendations | November 2022 |
| 202101826 | Clear Business Water | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103298 | Business Stream | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103864 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |