Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202104829 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202105316 | East Lothian Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | November 2022 |
| 202105940 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202111152 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202111792 | Student Awards Agency for Scotland | Handling of application | Resolved, no recommendations | November 2022 |
| 201805543 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2022 |
| 201901131 | Water Plus Select Ltd | Complaints handling | Resolved, no recommendations | October 2022 |
| 201904027 | East Dunbartonshire Council | Policy / administration | Some upheld, recommendations | October 2022 |
| 201909298 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202000443 | Fife Council | Child services and family support | Upheld, recommendations | October 2022 |