Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003203 | Highland NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2022 |
| 202004806 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2022 |
| 202007151 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202008029 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202009167 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202101818 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202102504 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202102779 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2022 |
| 202103398 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202104334 | Lothian NHS Board - Acute Division | Hygiene / cleanliness / infection control | Not upheld, no recommendations | July 2022 |