Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202007186 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2022 |
| 202007201 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |
| 202008168 | Edinburgh Health and Social Care Partnership | Nurses / Nursing Care | Not upheld, no recommendations | March 2022 |
| 202105309 | Glasgow City Council | Primary School | Some upheld, recommendations | March 2022 |
| 201811013 | Castle Water Ltd | Incorrect billing | Some upheld, recommendations | February 2022 |
| 201900160 | Dundee Health and Social Care Partnership | Communication / staff attitude | Some upheld, recommendations | February 2022 |
| 201905460 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | February 2022 |
| 201909959 | Aberdeenshire Council | Policy / administration | Some upheld, recommendations | February 2022 |
| 201909975 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2022 |
| 201910513 | Borders NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | February 2022 |