Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202102039 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202102527 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 201800637 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2021 |
| 201810251 | Highland NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | December 2021 |
| 201900738 | Business Stream | Incorrect billing | Not upheld, no recommendations | December 2021 |
| 201900831 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | December 2021 |
| 201906320 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |
| 201908805 | Tayside NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | December 2021 |
| 201909305 | East Dunbartonshire Council | Secondary School | Some upheld, recommendations | December 2021 |
| 201909979 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |