Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201907667 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations November 2022
202001722 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations November 2022
202002728 Crown Office and Procurator Fiscal Service Other Upheld, recommendations November 2022
202004419 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations November 2022
202005040 Scottish Environment Protection Agency Policy / administration Upheld, recommendations November 2022
202005809 Edinburgh Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations November 2022
202007052 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202009025 North Ayrshire Health and Social Care Partnership Child services and family support Upheld, recommendations November 2022
202101174 West Lothian Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations November 2022
202101586 Greater Glasgow and Clyde NHS Board - Acute Services Division Nurses / nursing care Some upheld, recommendations November 2022