Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102482 | North Ayrshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | January 2012 |
| 201000660 | East Ayrshire Council | complaints handling (including social work complaints procedures) | Upheld, recommendations | December 2011 |
| 201003830 | Greater Glasgow and Clyde NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | December 2011 |
| 201003968 | Lanarkshire NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | December 2011 |
| 201003970 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2011 |
| 201004012 | Greater Glasgow and Clyde NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, action taken by body to remedy, no recommendations | December 2011 |
| 201004752 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | December 2011 |
| 201004882 | A Medical Practice, Lanarkshire NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | December 2011 |
| 201004949 | Stevenson College | admissions | Not upheld, action taken by body to remedy, no recommendations | December 2011 |
| 201005072 | Lanarkshire NHS Board | clinical treatment;diagnosis | Upheld, recommendations | December 2011 |