| 201002668           | 
                                                                                        Fife Council           | 
                                                                                        council tax collection; pursuit of arrears           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201002767           | 
                                                                                        NHS 24           | 
                                                                                        clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201002776           | 
                                                                                        Glasgow City Council           | 
                                                                                        education; exclusion from school; complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201002777           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        handling of planning application; objection; retrospective planning application           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201002854           | 
                                                                                        Scottish Prison Service           | 
                                                                                        prisoners; property           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201002903           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        disabled parking bays; tram works           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201003049           | 
                                                                                        Scottish Borders Council           | 
                                                                                        education; complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201003054           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment; diagnosis; back injury           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201003286           | 
                                                                                        Albyn Housing Society Ltd           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201003363           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           |