| 201004313           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        social work; needs assessment           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004317           | 
                                                                                        West Lothian Council           | 
                                                                                        housing; improvements by tenants           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004419           | 
                                                                                        Scottish Prison Service           | 
                                                                                        security; control and progression; substance testing           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004451           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        policy/administration; waiting lists; appointments           | 
                                                                                        Resolved, action taken by body to remedy           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004486           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration; access to information           | 
                                                                                        Upheld, recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004487           | 
                                                                                        Scottish Prison Service           | 
                                                                                        access to behaviour related programmes           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004601           | 
                                                                                        North Lanarkshire Council           | 
                                                                                        planning; delay           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004604           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        noise pollution           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004624           | 
                                                                                        Scottish Prison Service           | 
                                                                                        orderly room hearing           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        June 2011           | 
              
          
                                                                                        | 201004643           | 
                                                                                        Grampian NHS Board           | 
                                                                                        lost property claim           | 
                                                                                        Resolved, action taken by body to remedy           | 
                                                                                        June 2011           |