Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801382 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201801389 | Business Stream | incorrect billing | Not upheld, no recommendations | November 2018 |
| 201801464 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2018 |
| 201801841 | Wheatley Housing Group Ltd | repairs and maintenance | Not upheld, no recommendations | November 2018 |
| 201802054 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201802126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201802151 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | November 2018 |
| 201803268 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201603914 | East Dunbartonshire Council | handling of application (complaints by applicants) | Some upheld, recommendations | October 2018 |
| 201606059 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2018 |