Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808327 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations July 2020
201808408 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201808431 University of the West of Scotland academic appeal / exam results / degree classification Upheld, recommendations July 2020
201808511 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201808613 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201808987 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201809062 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201809165 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201809603 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201809644 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Some upheld, recommendations July 2020