Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201092 The City of Edinburgh Council cleansing/public conveniences/streets and stairs Not upheld, no recommendations December 2012
201201336 Dumfries and Galloway Housing Partnership repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations December 2012
201201410 Scottish Prison Service policy/administration Not upheld, no recommendations December 2012
201201458 Scottish Prison Service earnings Not upheld, no recommendations December 2012
201201468 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201488 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201201692 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2012
201201696 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations December 2012
201201737 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201751 The City of Edinburgh Council applications, allocations, transfers & exchanges Not upheld, no recommendations December 2012