Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201902732 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201903216 | Aberdeenshire Council | continuing care | Upheld, recommendations | July 2020 |
| 201903349 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | July 2020 |
| 201903474 | Dumfries and Galloway Council | home helps / concessions / grants / charges for services | Some upheld, recommendations | July 2020 |
| 201903644 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201903686 | Renfrewshire Council | repairs and maintenance | Some upheld, recommendations | July 2020 |
| 201903851 | Wheatley Housing Group Ltd | repairs and maintenance | Not upheld, no recommendations | July 2020 |
| 201903909 | Aberdeenshire Council | child services and family support | Upheld, recommendations | July 2020 |
| 201904254 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201904336 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |