Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202717 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |
| 201202737 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201202822 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201202845 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2013 |
| 201202858 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 |
| 201202881 | Business Stream | meter reading | Upheld, recommendations | September 2013 |
| 201203006 | Orkney NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201203023 | Scottish Court Service | policy/administration | Some upheld, no recommendations | September 2013 |
| 201203029 | East Renfrewshire Council | bus stops, shelters, signs, road furniture | Not upheld, no recommendations | September 2013 |
| 201203122 | The City of Edinburgh Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | September 2013 |