Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204362 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201204420 | Perth and Kinross Council | licensing - liquor | Upheld, recommendations | September 2013 |
| 201204447 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201204450 | Business Stream | incorrect billing | Upheld, recommendations | September 2013 |
| 201204466 | Business Stream | charging method / calculation | Not upheld, recommendations | September 2013 |
| 201204504 | Scottish Prison Service | visits | Not upheld, no recommendations | September 2013 |
| 201204522 | Glasgow Housing Association Ltd | communication staff attitude dignity and confidentiality | Not upheld, recommendations | September 2013 |
| 201204558 | Grampian NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | September 2013 |
| 201204579 | University of Edinburgh | academic appeal/exam results/degree classification | Some upheld, no recommendations | September 2013 |
| 201204623 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | September 2013 |