Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204626 | West Dunbartonshire Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201204677 | A Council | primary school | Some upheld, recommendations | September 2013 |
| 201204853 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201205132 | Scottish Prison Service | personal property | Upheld, no recommendations | September 2013 |
| 201205187 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | September 2013 |
| 201300105 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300273 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | September 2013 |
| 201300287 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |