Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |
| 201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
| 201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
| 201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |
| 201300591 | The City of Edinburgh Council | refuse collection & bins | Not upheld, no recommendations | September 2013 |
| 201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |
| 201300749 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | September 2013 |
| 201300775 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201300812 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2013 |