Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300814 Midlothian Council handling of application (complaints by opponents) Upheld, no recommendations September 2013
201300849 Greater Glasgow and Clyde NHS Board nurses / nursing care Not upheld, no recommendations September 2013
201300968 Scottish Prison Service education Not upheld, no recommendations September 2013
201104832 Scottish Water sewer flooding - internal Some upheld, recommendations August 2013
201200133 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201200574 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201200808 Police Investigations and Review Commissioner policy/administration Not upheld, recommendations August 2013
201200872 Business Stream charging method / calculation Upheld, recommendations August 2013
201200931 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201200974 Highland NHS Board clinical treatment / diagnosis Some upheld, no recommendations August 2013