Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202584 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201202627 | Forth Valley NHS Board | policy/administration | Upheld, recommendations | August 2013 |
| 201202635 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, recommendations | August 2013 |
| 201202654 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | August 2013 |
| 201202855 | Directorate for Planning and Environmental Appeals | handling of application (complaints by opponent) | Not upheld, no recommendations | August 2013 |
| 201203030 | Business Stream | communication / consultation | Upheld, recommendations | August 2013 |
| 201203221 | University of the West of Scotland | academic appeal/exam results/degree classification | Not upheld, no recommendations | August 2013 |
| 201203259 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2013 |
| 201203265 | Scottish Prison Service | earnings | Not upheld, no recommendations | August 2013 |
| 201203292 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | August 2013 |