Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703523 | A Medical Practice in the Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201704055 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201704086 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | March 2018 |
| 201601588 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201602302 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201604905 | Perth and Kinross Council | complaints handling | Some upheld, recommendations | February 2018 |
| 201604984 | Glasgow City Council | estate management, open space & environment work | Not upheld, no recommendations | February 2018 |
| 201605793 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201605796 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201606439 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | February 2018 |