Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600070 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600175 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600316 | Business Stream | charging method / calculation | Not upheld, no recommendations | January 2017 |
| 201600319 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600574 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600669 | Forth Valley NHS Board | nurses / nursing care | Some upheld, recommendations | January 2017 |
| 201600789 | Scottish Children's Reporter Administration | communication staff attitude and confidentiality | Some upheld, recommendations | January 2017 |
| 201600868 | North Ayrshire Council | improvements and renovation | Not upheld, no recommendations | January 2017 |
| 201600975 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201601004 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not duly made or withdrawn, no recommendations | January 2017 |