Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202406182 | Berwickshire Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | October 2025 |
| 202411894 | Fife Council | Policy / administration | Not upheld, no recommendations | October 2025 |
| 202301846 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2025 |
| 202303554 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202303671 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, no recommendations | September 2025 |
| 202304314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202305480 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | September 2025 |
| 202307598 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202309539 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202402498 | Grampian NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2025 |