Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202309413 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202311156 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202401439 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202402894 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2026 |
| 202403721 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202403956 | Lothian NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | January 2026 |
| 202404449 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202410343 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, recommendations | January 2026 |
| 202308194 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202401075 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |