Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100996 | Social Care and Social Work Improvement Scotland (SCSWIS) | complaints handling | Not upheld, no recommendations | October 2011 |
| 201101053 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | October 2011 |
| 201101057 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | October 2011 |
| 201101093 | A Dental Practice, Lothian NHS Board | complaints handling | Not upheld, no recommendations | October 2011 |
| 201101389 | A Medical Practice, Fife NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2011 |
| 201101581 | Scottish Prison Service | other | Not upheld, no recommendations | October 2011 |
| 201000187 | Inverclyde Council | bullying, secondary school | Some upheld, recommendations | September 2011 |
| 201001991 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201002146 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2011 |
| 201002431 | West Lothian Council | housing application | Not upheld, no recommendations | September 2011 |