Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305493 Business Stream policy/administration Not upheld, no recommendations September 2014
201305529 East Lothian Council applications, allocations, transfers & exchanges Not upheld, no recommendations September 2014
201305717 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations September 2014
201305723 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2014
201305865 Aberdeen City Council council tax Upheld, recommendations September 2014
201305939 University of the Highlands and Islands complaints handling Some upheld, recommendations September 2014
201306031 Lanarkshire NHS Board nurses / nursing care Upheld, recommendations September 2014
201306078 Dumfries and Galloway Council complaints handling (incl social work complaints procedures) Upheld, recommendations September 2014
201306145 University of the Highlands and Islands teaching and supervision Not upheld, recommendations September 2014
201306193 Borders NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations September 2014