Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302308 | Scottish Prison Service | special security measures | Not upheld, no recommendations | May 2014 |
| 201302395 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2014 |
| 201302409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201302411 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201302519 | Business Stream | incorrect billing | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201302559 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | May 2014 |
| 201302566 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201302669 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201302734 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |
| 201302813 | West Lothian Council | improvements and renovation | Some upheld, recommendations | May 2014 |