Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302423 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | April 2014 |
| 201302466 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | April 2014 |
| 201302473 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201302499 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | April 2014 |
| 201302502 | Highland NHS Board | clinical treatment / diagnosis | April 2014 | |
| 201302659 | Scottish Prison Service | downgrading | Upheld, recommendations | April 2014 |
| 201302682 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201302775 | Business Stream | meter size | Some upheld, no recommendations | April 2014 |
| 201302778 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201302781 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2014 |