Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204594 Lothian NHS Board admission, discharge & transfer procedures Upheld, recommendations November 2013
201204615 Business Stream incorrect billing Not upheld, no recommendations November 2013
201204636 Business Stream meter reading Not upheld, action taken by body to remedy, no recommendations November 2013
201204665 East Lothian Council home helps, concessions, grants, charges for services Not upheld, no recommendations November 2013
201204717 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201204821 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, recommendations November 2013
201204897 Business Stream debt recovery / payment fees Upheld, recommendations November 2013
201204936 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201204951 An NHS Board communication, staff attitude, dignity, confidentiality Upheld, no recommendations November 2013
201205058 An NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013