Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407063 | Grampian NHS Board | policy / administration | Not upheld, recommendations | May 2016 |
| 201407064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201407150 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201407287 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201407490 | Ayrshire College | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201407589 | University of Edinburgh | policy/administration | Some upheld, recommendations | May 2016 |
| 201407697 | Argyll Community Housing Association | repairs and maintenance | Upheld, recommendations | May 2016 |
| 201407749 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2016 |
| 201407889 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201407891 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |