Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401248 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Not upheld, no recommendations | December 2014 |
| 201401403 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2014 |
| 201401420 | Angus Council | policy/administration | Upheld, no recommendations | December 2014 |
| 201401429 | Greater Glasgow and Clyde NHS Board | record-keeping | Not upheld, no recommendations | December 2014 |
| 201401460 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment/diagnosis | Not upheld, no recommendations | December 2014 |
| 201401597 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201401600 | Aberdeen City Council | improvements and renovation | Not upheld, no recommendations | December 2014 |
| 201401696 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201402024 | West Dunbartonshire Council | council tax | Not upheld, no recommendations | December 2014 |
| 201402046 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2014 |