Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508549 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, recommendations | August 2016 |
| 201508565 | Loch Lomond and The Trossachs National Park Authority | policy/administration | Not upheld, no recommendations | August 2016 |
| 201508575 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508613 | Fife Council | policy/administration | Not upheld, no recommendations | August 2016 |
| 201508642 | North Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | August 2016 |
| 201508644 | Business Stream | incorrect billing | Upheld, recommendations | August 2016 |
| 201508676 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201508696 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | August 2016 |
| 201508698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2016 |
| 201508787 | Scottish Prison Service | communication by phone | Upheld, recommendations | August 2016 |