| 201201336           | 
                                                                                        Dumfries and Galloway Housing Partnership           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201410           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201458           | 
                                                                                        Scottish Prison Service           | 
                                                                                        earnings           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201468           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201488           | 
                                                                                        Borders NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201692           | 
                                                                                        Falkirk Council           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201696           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201737           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201751           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        applications, allocations, transfers & exchanges           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201201755           | 
                                                                                        Scottish Prison Service           | 
                                                                                        personal property           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           |