Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608275 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | December 2017 |
| 201608305 | University of Glasgow | policy/administration | Not upheld, no recommendations | December 2017 |
| 201608319 | Heriot-Watt University | complaints handling | Upheld, recommendations | December 2017 |
| 201608438 | Business Stream | incorrect billing | Resolved, no recommendations | December 2017 |
| 201608609 | Thistle Housing Association Ltd | policy/administration | Some upheld, no recommendations | December 2017 |
| 201608745 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201608873 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201609373 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | December 2017 |
| 201609400 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201609426 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |