Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202101826 Clear Business Water Incorrect billing Upheld, recommendations November 2022
202103298 Business Stream Incorrect billing Upheld, recommendations November 2022
202103864 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202104829 A Medical Practice in the Borders NHS Board area Clinical treatment / diagnosis Upheld, recommendations November 2022
202105316 East Lothian Council Communication / staff attitude / confidentiality Some upheld, recommendations November 2022
202105940 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Upheld, recommendations November 2022
202111152 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202111792 Student Awards Agency for Scotland Handling of application Resolved, no recommendations November 2022
201805543 Fife NHS Board Clinical treatment / diagnosis Some upheld, recommendations October 2022
201901131 Water Plus Select Ltd Complaints handling Resolved, no recommendations October 2022