Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100925 Aberdeenshire Council council tax (incl community charge) Some upheld, action taken by body to remedy, recommendations October 2012
201100997 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations October 2012
201101281 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations October 2012
201101370 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations October 2012
201101699 Melville Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2012
201101721 The Highland Council policy/administration Some upheld, recommendations October 2012
201102025 East Renfrewshire Council policy/administration Not upheld, no recommendations October 2012
201102226 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012
201102499 Lothian NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations October 2012
201102504 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Some upheld, recommendations October 2012