Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100106 | Glasgow City Council | finance - rent | Not upheld, no recommendations | September 2012 |
| 201101332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy/administration | Upheld, recommendations | September 2012 |
| 201101431 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201101545 | Edinburgh Napier University | complaints handling | Some upheld, recommendations | September 2012 |
| 201101712 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102036 | North Lanarkshire Council | policy / administration; handling of planning application | Upheld, action taken by body to remedy, recommendations | September 2012 |
| 201102045 | Dumfries and Galloway Council | kennels | Some upheld, recommendations | September 2012 |
| 201102116 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2012 |
| 201102387 | University of Stirling | complaints handling | Not upheld, no recommendations | September 2012 |
| 201102475 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |