Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104158 | Falkirk Council | complaints handling | Upheld, recommendations | August 2012 |
| 201104194 | Lothian NHS Board | policy/administration | Some upheld, recommendations | August 2012 |
| 201104352 | Comhairle nan Eilean Siar | property and accommodation/school courses | Upheld, recommendations | August 2012 |
| 201104415 | Student Awards Agency for Scotland | policy/administration | Some upheld, recommendations | August 2012 |
| 201104613 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201104971 | North Lanarkshire Council | council tax (incl community charge) | Upheld, recommendations | August 2012 |
| 201104994 | Tenants First Housing Co-operative Ltd | policy/administration | Some upheld, recommendations | August 2012 |
| 201105186 | Scottish Prison Service | recreation | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201105247 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | August 2012 |
| 201200044 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | August 2012 |