Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103939 | Scottish Ambulance Service | Policy/administration | Upheld, recommendations | July 2012 |
| 201104061 | Scottish Prison Service | Access to Medical Care/Treatment | Upheld, recommendations | July 2012 |
| 201104125 | Scottish Prison Service | Personal Property | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104148 | Business Stream Ltd | Meter reading | Not upheld, recommendations | July 2012 |
| 201104153 | University of the Highlands and Islands | Teaching and supervision | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104296 | Grampian NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2012 |
| 201104363 | Scottish Prison Service | Policy/Administration | Some upheld, recommendations | July 2012 |
| 201104398 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | July 2012 |
| 201104416 | Scottish Prison Service | Progression | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104453 | Skills Development Scotland | Policy/administration | Not upheld, no recommendations | July 2012 |