Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508400 South Lanarkshire Council handling of application (complaints by opponents) Some upheld, recommendations July 2017
201508681 Glasgow City Council cleansing/public conveniences/streets and stairs Upheld, recommendations July 2017
201600065 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations July 2017
201600078 Scottish Prison Service complaints handling Not upheld, recommendations July 2017
201600415 Scottish Prison Service communication by telephone Not upheld, recommendations July 2017
201600629 The City of Edinburgh Council statutory notices Upheld, recommendations July 2017
201600867 Business Stream incorrect billing Upheld, recommendations July 2017
201601026 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2017
201601299 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations July 2017
201601352 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2017