Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200400 | South Ayrshire Council | continuing care | Upheld, recommendations | March 2014 |
| 201201482 | Business Stream | charging method / calculation | Some upheld, recommendations | March 2014 |
| 201203012 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, recommendations | March 2014 |
| 201203204 | University of Strathclyde | complaints handling | Upheld, recommendations | March 2014 |
| 201203365 | Glasgow City Council | parks, outdoor centres and facilities | Some upheld, recommendations | March 2014 |
| 201203395 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2014 |
| 201204116 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201204433 | Care Inspectorate | complaints handling | Not upheld, recommendations | March 2014 |
| 201204492 | Care Inspectorate | complaints handling | Some upheld, recommendations | March 2014 |
| 201204540 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |