Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004172 South Lanarkshire Council Complaints handling (including appeals procedures) Some upheld, recommendations January 2012
201004237 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201004597 East Lothian Council Policy/administration Not upheld, action taken by body to remedy, no recommendations January 2012
201005258 Scottish Borders Council Unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations January 2012
201005324 Scottish Prison Service Complaints Handling Some upheld, no recommendations January 2012
201005378 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations January 2012
201100050 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201100243 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100277 Highland NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100346 The City of Edinburgh Council Policy/administration Some upheld, recommendations January 2012