Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202301408 | A Medical Practice in the NHS Forth Valley Board area | Clinical treatment / diagnosis | Some upheld, recommendations | December 2024 |
| 202301856 | Tayside NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | December 2024 |
| 202302482 | Aberdeenshire Council | Child protection | Some upheld, no recommendations | December 2024 |
| 202302835 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2024 |
| 202302985 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2024 |
| 202304367 | Lothian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2024 |
| 202308058 | Fife NHS Board | Complaints handling | Upheld, recommendations | December 2024 |
| 202107450 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202203333 | East Renfrewshire Health and Social Care Partnership | Hotel services - food / laundry etc | Some upheld, recommendations | November 2024 |
| 202205577 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |