Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201005084 | The Highland Council | school transport | Not upheld, no recommendations | May 2012 |
| 201100246 | Fife Council | Complaints handling | Some upheld, recommendations | May 2012 |
| 201100281 | Glasgow City Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201100609 | Aberdeenshire Council | sheltered housing issues/residential homes | Upheld, recommendations | May 2012 |
| 201100704 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201100715 | Aberdeen City Council | planning committee | Not upheld, no recommendations | May 2012 |
| 201100730 | South Lanarkshire Council | applications, allocations, transfers and exchanges | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100818 | Lanarkshire NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201100821 | Stirling Council | construction by developers/adoption of roads | Not upheld, no recommendations | May 2012 |
| 201100827 | South Ayrshire Council | adoption of land | Some upheld, action taken by body to remedy, no recommendations | May 2012 |