Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100887 | Scottish Enterprise | complaints handling | Some upheld, recommendations | May 2012 |
| 201100939 | Dundee City Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100943 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2012 |
| 201101004 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | May 2012 |
| 201101008 | Angus Council | housing statutory repair notices | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101114 | Fife Council | Parking | Some upheld, recommendations | May 2012 |
| 201101243 | South Ayrshire Council | burial grounds/crematoria | Not upheld, no recommendations | May 2012 |
| 201101349 | North Lanarkshire Council | Tenancy rights and conditions | Some upheld, recommendations | May 2012 |
| 201101378 | Lanarkshire Valuation Joint Board | Policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201101384 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2012 |