Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103575 | Grampian NHS Board | complaints handling | Not upheld, no recommendations | May 2012 |
| 201103628 | The City of Edinburgh Council | repairs and maintenance of housing stock | Not upheld, no recommendations | May 2012 |
| 201103639 | Dumfries and Galloway Council | council tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201103648 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 |
| 201103689 | A Dental Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | May 2012 |
| 201103719 | Muirhouse Housing Association Ltd | improvements and alterations | Not upheld, no recommendations | May 2012 |
| 201103753 | Highland NHS Board | policy/administration | Some upheld, recommendations | May 2012 |
| 201103879 | Scottish Prison Service | downgrading | Not upheld, no recommendations | May 2012 |
| 201104038 | Scottish Prison Service | claim | Not upheld, no recommendations | May 2012 |
| 201104167 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | May 2012 |